Frequently Asked Questions

Everything you need to know about shopping with NeilMed Web Store

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for 1-2 day delivery.

What is your return policy for apparel?

We offer a 30-day return window for all unworn items with original tags attached. Please note that for hygiene reasons, intimate apparel and swimwear cannot be returned.

How do I ensure I choose the right size?

Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against a similar garment you already own for the best fit.

Which payment methods do you accept?

NeilMed Web Store accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.

Can I track my shipment in real-time?

Yes. Once your order is processed, you will receive an email with a tracking number and a link to monitor your package's journey until it reaches your doorstep.

Are your materials sustainably sourced?

We are committed to ethical fashion. 60% of our current collection is made from organic cotton or recycled polymers, and we audit all our manufacturing partners for fair labor practices.